FAQ
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General questions
Don't worry, we are there for you from 9 a.m to 6 p.m, Monday to Friday. So you can continue browsing and testing without interruption over lunchtime.
Test instruments and mouthpieces
Yes, you can try out all the instruments and mouthpieces we have in stock.
It is advisable to book in advance so that we can ensure that we have enough models in stock for you to test.
We recommend that you bring your own mouthpiece. This will give you a better idea of how the instrument will react with the mouthpiece you are familiar with.
Of course! We will send you up to four mouthpieces that we have in stock for you to choose from. If you have found the right mouthpiece, you are welcome to keep it. Please send the other mouthpieces back to us with the enclosed free returns label. We charge a test fee of 15 euros for this service, which is also payable if you do not make a purchase.
Repairs
For more extensive repairs, such as interior cleaning or a machine service, we ask you to make an appointment in advance. For smaller repairs, we may be able to help immediately depending on our workload.
Unfortunately not, because these parts come in different sizes and sometimes we even have to customize them. We therefore recommend that you bring your instrument with you so that we can find the right parts for you.
An interior cleaning usually takes between 2 and 3 hours. If you book in advance, you have the option of waiting.
Of course, we can send your instrument back to you by post or parcel service once the repairs have been completed.