Cancellation Policy
Revocation right for consumers
Private customers are entitled to withdraw from their contracts made over the online shop of SCHAGERL Music GmbH without reason and without penalty within 14 days. The revocation period is fourteen days with effect from the day,
Should more than one of these options be applicable, the withdrawal period begins on the day either you or a third party designated by you, who is not the carrier, has accepted delivery of the last goods or the last partial consignment or the last item in your order. In order to exercise your revocation right, you must inform
SCHAGERL Music GmbH
Hörsdorf 7
3240 Mank
Tel. 02755 2302 bzw. +43 27552302
Fax. 02755 2302 bzw. +43 2755 2302 5
E-Mail: musicstore@schagerl.com
of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email).
In order to comply with the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period. The right of withdrawal does not apply to CDs, DVDs etc or to software when unsealed by the customer. Furthermore, this right does not apply to products made to the consumers specifications or clearly personalized.
Consequences
In case of a lawful withdrawal the benefits already provided have to be returned. If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment. We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on which-ever is earlier. You must return or transfer the products to
SCHAGERL Music GmbH
Hörsdorf 7
3240 Mank
Tel. 02755 2302 bzw. +43 27552302
Fax. 02755 2302 bzw. +43 2755 2302 5
E-Mail: musicstore@schagerl.com
immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline. SCHAGERL Music GmbH is entitled to retain an adequate amount for the usage or to deduct the actual loss of value if any. However, SCHAGERL Music GmbH is not entitled to charge for a loss of value which arises from a conventional usage. Compensation for lost value may only be charged when and insofar the customer has used the goods in a way that goes beyond the testing of features and functionality. “Testing of features and functionality” means a testing and trial like it is possible and adequate in a retail store.
The customer bears the direct costs for returning the products.
End of the information about rights of revocation.
Private customers are entitled to withdraw from their contracts made over the online shop of SCHAGERL Music GmbH without reason and without penalty within 14 days. The revocation period is fourteen days with effect from the day,
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last part delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or units;
Should more than one of these options be applicable, the withdrawal period begins on the day either you or a third party designated by you, who is not the carrier, has accepted delivery of the last goods or the last partial consignment or the last item in your order. In order to exercise your revocation right, you must inform
SCHAGERL Music GmbH
Hörsdorf 7
3240 Mank
Tel. 02755 2302 bzw. +43 27552302
Fax. 02755 2302 bzw. +43 2755 2302 5
E-Mail: musicstore@schagerl.com
of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email).
In order to comply with the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period. The right of withdrawal does not apply to CDs, DVDs etc or to software when unsealed by the customer. Furthermore, this right does not apply to products made to the consumers specifications or clearly personalized.
Consequences
In case of a lawful withdrawal the benefits already provided have to be returned. If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment. We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on which-ever is earlier. You must return or transfer the products to
SCHAGERL Music GmbH
Hörsdorf 7
3240 Mank
Tel. 02755 2302 bzw. +43 27552302
Fax. 02755 2302 bzw. +43 2755 2302 5
E-Mail: musicstore@schagerl.com
immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline. SCHAGERL Music GmbH is entitled to retain an adequate amount for the usage or to deduct the actual loss of value if any. However, SCHAGERL Music GmbH is not entitled to charge for a loss of value which arises from a conventional usage. Compensation for lost value may only be charged when and insofar the customer has used the goods in a way that goes beyond the testing of features and functionality. “Testing of features and functionality” means a testing and trial like it is possible and adequate in a retail store.
The customer bears the direct costs for returning the products.
End of the information about rights of revocation.